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Your Account Rights and Responsibilities

When you open an account with mars 88, you're agreeing to a straightforward set of rules that protect both you and us.

Account creation in secondsDeposit and withdrawal clarityYour data protection rightsSupport contact details

Core Terms That Govern Your Account

mars 88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mars 88 operates the platform for Indonesia players where local law permits. Your account is personal and non-transferable; you're responsible for keeping your login details secure. Deposits via DANA, OVO, GoPay and QRIS are processed under our payment partner agreements, and we retain the right to

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verify your identity before any withdrawal clears. If you breach these terms—such as using someone else's payment method, attempting multiple accounts, or engaging in fraud—we may suspend or close your account without refund. All transactions are final once completed. You accept that technical issues, payment delays
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or platform outages are beyond our control, though we work continuously to minimise them. Any disputes are handled first by our support team; if unresolved, depends on local law for escalation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Reach Us About Your Terms

Questions about what the terms mean for your account? Our support team is available through multiple channels to clarify your rights, explain a specific term, or help if you believe a policy…

Live Chat Open a chat window from the lobby or account menu. Our team responds during platform operating hours to explain terms and help resolve policy questions.

Email Support Send detailed questions to our support address. We'll respond within 24 hours with a clear explanation of the relevant terms and how they apply to your account.

Account Inbox Log into mars 88, go to your account menu, and send a message directly to the support team. Responses are logged in the same inbox for your records.

YOUR DATA AND ACCOUNT

How We Handle Your Information and Account Security

We take your account security and personal data seriously. When you deposit via DANA, OVO, GoPay or QRIS, we never store your payment credentials on our servers—those are processed directly by the…

Data Encryption

All account data moves through secure channels. Your balance, game rounds, and withdrawal history are stored in encrypted form and cannot be accessed by unauthorised parties.

Payment Security

DANA, OVO, GoPay and QRIS handle your payment details directly. mars 88 never sees or stores your card numbers, bank credentials, or full payment information.

Cookie Policy

We use cookies to recognise your device, remember your language and region, and detect unusual login attempts. You control these settings through your browser preferences.

Data Retention

Your account data stays with us while your account is active. If you close your account, we retain records for legal compliance, then delete them per our privacy schedule.

Account Access Rights

You can request a download of your personal data, game history and transaction records at any time. Submit the request via our support team, and we'll deliver it within 5 business days.

Security Support

If you suspect fraud or unauthorised access, log out immediately and contact support through live chat or email. We'll secure your account and help you regain control.

Your Rights Under Our Terms

No. Each person is allowed one account. If we detect duplicate accounts, we may close them and restrict future access to mars 88. This protects all players and prevents fraud.

Breaches like using someone else's payment method, sharing login details, or engaging in fraud can result in account suspension or closure. We may also forfeit any balance. Serious breaches are reported to relevant authorities where required by law.

We aim to contact you first if there's a problem—like unusual activity or a policy breach. In urgent cases (fraud, security risk), we may close your account immediately and explain why when we contact you.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one hour. Bank transfers may take one to three business days. We may delay a withdrawal to verify your identity or investigate suspicious activity; we'll explain any delay.

Your account balance is your property. We maintain records of all deposits and balances. If we cease operations, we'll notify you and arrange for your funds to be returned through your original payment method where possible, or per local law requirements.

Yes. You can ask support to close your account and delete your personal data. We'll remove it according to our privacy schedule, though we may retain records needed for legal compliance where local law requires it.

Contact support with details of the transaction, round ID or payment reference. Our team will investigate your account logs and payment records. If we confirm an error, we'll correct your balance. Unresolved disputes follow the path set out in our full policy or local law.

Your Account Rights and Responsibilities

How to Reach Us About Your Terms

How We Handle Your Information and Account Security

Data Encryption

Payment Security

Cookie Policy

Data Retention

Account Access Rights

Security Support

Your Rights Under Our Terms

01 Can I have multiple accounts?

02 What happens if I breach the terms?

03 Can mars 88 close my account without warning?

04 How long does it take to withdraw after I request it?

05 Are my deposits protected if mars 88 shuts down?

06 Can I request my data be deleted?

07 What if I dispute a transaction or game result?

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