Reference

Privacy Policy for Your mars 88 Account

When you open an account at mars 88, your personal information stays secure and separate from your gaming activity.

Account verification kept privatePayment data encrypted end-to-endWithdrawal requests verified before payout
Explore the Lobby Read FAQ
mars 88 Privacy Policy for Your mars 88 Account
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about your data, want to request access, or need to report a privacy concern, our support team is ready to help.

Live Chat Open the support widget in your account lobby. Agents answer privacy questions 24/7.
Email Send your request to [email protected]. Include your account email and be specific about what you need.
Phone Call our support line during Indonesian business hours. Have your account details handy when you ring.
HOW WE SAFEGUARD

Data Security and What Happens to Your Information

Your account data is stored on encrypted servers and accessed only by staff who need it to process your deposits, withdrawals and support requests.

Encryption

Every deposit, withdrawal and login is encrypted. Payment data is never stored on our public servers.

Cookies

Session cookies keep you logged in. Analytics cookies show us how you use the lobby so we can fix bugs faster.

Account Verification

Before we send your withdrawal to DANA, OVO, GoPay or QRIS, we confirm you own the account and destination wallet.

Retention

We hold your data for as long as your account is active, then for up to three years after closure where local law permits.

Staff Access

Only support and payments staff can view your personal information. They sign confidentiality agreements before they start.

Your Rights

You can request a copy of your data, ask us to update it, or request deletion of non-critical records anytime.

Privacy and Data – Frequently Asked Questions

Read answers to the most common questions our players ask about how their information is handled at mars 88.

We verify your identity to prevent fraud and meet Indonesia's gaming regulations. Your name, date of birth and ID number are checked once and stored securely. We never share this with third parties outside our payment processors.

No. We record the transaction reference when you deposit, not your payment app login or credentials. You can use a different payment method on your next deposit. We don't store your payment app password or PIN.

We remove personal details like your email and phone number within 30 days of closure. Minimal transaction records stay for compliance purposes where local law permits. You can ask us to delete non-essential data anytime by contacting support.

Yes. Submit a data access request through our live chat, email or phone line. We'll send you a full copy of your stored information within 10 business days.

No. We don't sell your personal information. We share data only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions, and with compliance authorities where required by law.

Every withdrawal is manually verified by our payments team before it leaves mars 88. We confirm your account ownership and destination wallet match. This process takes 1–4 hours on business days depending on your payment method.

We use session cookies to keep you logged in and analytics cookies to track lobby navigation. Marketing cookies are optional. You can disable non-essential cookies in your browser without losing access to your account or withdrawals.

Related Pages

mars 88 Indonesia mars 88 Login Register About Us FAQ