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How mars 88 handles your account and data

We operate with clear, transparent policies so you know exactly what happens with your account, your deposits through DANA, OVO, GoPay and QRIS, and your personal information.

Transparent account termsVerified withdrawalsSecure data handling
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mars 88 How mars 88 handles your account and data
REACH OUR LEGAL TEAM

How to contact us about account and policy questions

Our support desk handles account disputes, data requests and policy clarifications during business hours.

Live Chat Available 08:00–23:00 WIB daily. Select 'Account & Legal' from the menu to reach the right team. Use this channel for urgent account holds or payment disputes.
Email Support Send account disputes, data requests or policy questions to [email protected]. Include your account ID and transaction date. We respond within 24 hours on weekdays.
Account Settings Log in, go to Account > Legal & Policies to download our full terms, view your data permissions and manage your communication preferences directly from your dashboard.
DATA & ACCOUNT SECURITY

How we protect your account, payments and privacy

mars 88 keeps your account secure through encrypted login, verified withdrawal checks and restricted data access. Your deposit and withdrawal records are encrypted and stored separately from your personal details.

Encrypted Transactions

All DANA, OVO, GoPay and QRIS payments are transmitted over TLS 1.3 encryption. Your card or wallet details are never stored on our servers; only tokenized payment references are kept for withdrawal verification.

Withdrawal Verification

Every withdrawal request triggers identity and payment method verification before funds are released. We check your account status, recent login location and withdrawal frequency to flag unusual activity.

Cookie & Tracking Policy

We use session cookies for login and fraud detection only. Analytics cookies are optional; you can opt out in your privacy settings. No third-party tracking pixels are placed on your account pages.

Data Retention

Account data is kept for 7 years to satisfy payment audits and regional compliance. After account closure, personal identifiers are deleted within 30 days unless a dispute is pending.

Account Access Requests

Submit a data subject access request via Account > Legal & Policies > Download My Data. We compile and send your complete account record, payment history and preferences within 14 days.

Report a Security Issue

If you discover a vulnerability or suspect unauthorized access, email [email protected] immediately. Do not share sensitive details in chat. We respond within 2 hours and investigate all reports.

Account terms and legal policies explained

Here are the legal and policy questions we hear most often from players opening accounts and managing their deposits and withdrawals.

When you request account closure via Account > Settings > Close Account, any remaining balance is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 24 hours. Your account data is anonymized 30 days after closure, but we keep encrypted payment records for 7 years for audit purposes.

Your deposits are held separately from our operating funds and are not commingled with company assets. Where local law permits, we maintain reserve accounts to cover all player balances. In the event of platform closure, player funds are returned through the original payment method within 30 days.

Verification typically takes 5–15 minutes. We check your account status, recent login and payment method. Withdrawals to DANA, OVO, GoPay and QRIS then clear within 60 seconds after verification passes. Bank transfers may take 1–2 business hours depending on your bank.

Only mars 88 support staff and compliance officers access your data, and only to process payments, investigate disputes or meet legal requirements. You can request a complete copy of your data via Account > Legal & Policies > Download My Data. We deliver it within 14 days in a portable format.

If a dispute is flagged on your account, withdrawals are held until the dispute is resolved. Our support team investigates within 24 hours. Once resolved, your withdrawal is processed immediately. You can check dispute status in Account > Transaction History > Disputes.

Yes. Log in and go to Account > Profile to update your name, email and phone number. We require verification (a photo ID and a recent payment screenshot) before processing changes to prevent fraud. Submissions are reviewed within 24 hours on weekdays.

Access depends on local law where you are located. We detect unusual login patterns (new country, new device, multiple simultaneous logins) and may require re-verification. If you travel, log out before leaving and re-enter your password when you arrive. Contact support if you are locked out.

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